- When Will You Ship My Order?
After we confirm the payment usually it takes up to 24-48 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays, which are different from warehouse to warehouse. After we dispatch a package, a status of your order should change to “Handed to the carrier”.
- Can I Choose Fast Shipping Services Such AS UPS, DHL, FEDEX?
We use express shipping services such as DHL Express, FedEx, UPS for certain cold chain products. We do our best to ship your package as quickly and safely as possible.
- How Much Is The Shipping Cost?
The shipping cost varies from $17 to $40. It depends on the warehouse you choose to ship from.
If you choose to ship from multiple warehouses the shipping fee will be summed for each warehouse.
- How Long Does Delivery Take?
Estimated T/A: 4-10 days US Domestic / 12-45 International Standard / 7-16 EU Domestic.
Express T/A: 3-5 days (to USA Only)
We constantly choose the best routes and work as fast as possible to get your order to you. Please note that shipping time may vary depending on postal service efficiency, customs clearance, international transit, etc. Note that it depends on various factors such as; therefore, we give you an estimate based on our statistics and previous experience.
- My Order Has Not Arrived.
If your order has not arrived within 60 days have passed from the dispatch date (date of the first tracking information lin) please write to our Customer Support and we will start an investigation with the carrier to confirm a seizure or loss and reship your package.
Please note that we cannot intervene before 60 days have passed from its dispatch date. These are the international post regulations in terms of time limit for a complaint or investigation to be launched.
Also please be aware that your order can have more than 1 package and tracking number. Usually we ship 1 package per warehouse and thus the tracking number count usually follows the warehouse number.
- Are Your Packages Discreet Enough?
We ship in neutral boxes without mentioning of the goods inside the package or any other information like the website, logos, etc. Packages have enough discretion and protection so your order can arrive safe and without any unnecessary attention.